NDR recovery
Recover failed deliveries
When a delivery fails, AI calls the customer, understands the issue and helps get the order successfully delivered instead of returned.
Ask the buyer about availability, address issues or a reattempt.
Record the requested next step for your team or connected courier workflow.
Available actions depend on your shipping integration and the courier’s reattempt window.
The part every founder asks about first
"Will my customer hang up on a robot?"
Fair question. Press play — this is a recorded call in Hindi, not a chat transcript. Switch the journey to hear how each recovery flow sounds.
Call recording · EnglishOutbound · NDR re-attempt · #3410-9934
Ready00:00 / 01:00
Above recording is in English.
Our AI agent can speak in Hindi, Tamil, Telugu, Malayalam, Kannada
01
It talks like the neighbourhood, not the boardroom
Recording above is in English. Live agents also speak Hindi, Tamil, Telugu, Malayalam and Kannada — so re-attempt scheduling doesn't sound like a courier robocall.
02
It follows the delivery exception
Trigger outreach from the NDR event and capture whether the customer wants a reattempt, another time, or team help.
03
Every outcome becomes operational data
RESCHEDULED, REATTEMPT REQUESTED, or REVIEW NEEDED is saved in the dashboard and routed to connected workflows where configured.
04
A hang-up is also an answer
If the customer does not answer, flag the delivery exception for review and apply the configured retry policy within the courier’s reattempt window.