FAQ
Recover Agent FAQ — COD, WhatsApp, RTO & workflows
Answers founders and ops teams ask before starting a trial: call quality, unexpected questions, languages, integrations and what happens after 14 days.
FAQ
Questions founders and ops teams ask.
What do I get in the 14-day free trial?
AI calls on your real COD orders, WhatsApp follow-up and the full dashboard, set up with your team on a short call. You see confirmed, cancelled and unreachable orders from your own store, with zero setup fee.
What happens after 14 days?
We review your trial results with you. If the numbers work, you choose a plan and continue. There is no annual lock-in.
Who can start a trial?
Shopify and WooCommerce stores doing 500 or more orders a month go straight to a setup call. Smaller stores can request an onboarding call to explore WhatsApp recovery.
How is pricing calculated?
Plans are priced per order, with an included monthly allowance and an additional-order rate. Each COD order or abandoned checkout counts once in the estimate. Use the calculator to compare the plan base and overage for your volume; confirm messaging charges, taxes and retry terms in your demo.
What happens when a call is unanswered?
For COD and failed deliveries the call is retried up to 3 times at the gaps you choose, and a WhatsApp follow-up can go out in between. If the buyer is still unreachable, the order is marked for your team. Your team always controls what ships.
What does my team need to prepare?
Bring monthly order volume, COD share, RTO rate and the commerce and shipping tools you use. We map your dispatch cutoffs, language, brand policies and exception handling before testing your first workflow.
Is Recover Agent just an AI calling tool?
No. Voice is the conversation layer. Recover Agent also queues ecommerce events, turns calls into clear dispositions, coordinates WhatsApp follow-up, and gives operators one place to review the outcome and next step.
What happens when the customer asks something unexpected?
The agent can use configured product, order, and policy context. Questions or exceptions that should not be handled automatically can be marked for intervention or human review.
Does my team need to listen to every call?
No. Calls produce a visible outcome with the recording and history available when your team wants to inspect the detail.
Can it speak Indian languages?
Yes. Calls run in English, Hindi, Tamil, Telugu, Kannada and Malayalam. The language and voice are set up for your store during onboarding.
Does Recover Agent work with Shopify and WooCommerce?
Yes. Shopify connects in one click and WooCommerce is supported too. Abandoned checkouts can also come from GoKwik and Fastrr. For failed deliveries we work with Shiprocket and Delhivery.
How quickly can we start?
Implementation depends on the store and workflow complexity. The demo is used to map recovery journeys, integrations, and a rollout plan before a go-live commitment is made.
Start today
See your RTO drop on your own orders, free for 14 days.
- AI calls on your real COD orders
- WhatsApp follow-up and full dashboard
- Results reviewed with you on day 14
- Zero setup fee · No annual lock-in
See Recover Agent recover an order live.
Bring your current COD volume and RTO problem. We'll show you exactly where Recover Agent can intervene, using your numbers, not a deck.