COD verification
Stop risky COD orders for Indian D2C brands
AI calls customers before shipping, confirms purchase intent and helps prevent fake or unwanted COD orders from becoming RTOs.
COD verification
How it runs, step by step.
- 1. Trigger
A COD order is placed on your store
- 2. Conversation
The AI calls the buyer to confirm the order and the address before dispatch.
- 3. Outcome
Confirmed orders are tagged Verified in Shopify. Cancellations and exceptions are flagged before you ship.
- Verified only on a clear yes from the buyer
- Duplicate COD orders caught before dispatch
- Up to 3 retries, with WhatsApp nudges in between
What we set up with you: Connect your store and agree dispatch cutoffs, quiet hours, retry rules and hold decisions.
Real recording
Hear this workflow on a real call.
Pick a workflow, tap the green button and listen to a real recording from our AI agent.
Incoming AI call…
RecoverAgent
Order #1042 · ₹1,499 COD
Confirming the order and address before dispatch
Turn your sound on
Case study · live data
A men’s apparel D2C brand, last 30 days.
Every COD order got a call before dispatch. Here is what came out of those calls, straight from their RecoverAgent dashboard.
The same agent also worked 1,000 abandoned checkouts and 338 failed deliveries that month.
- Verified and shipped581 74%Buyer clearly confirmed on the call
- Stopped before shipping126 16%Buyer cancelled or did not want the order
- Duplicate orders caught16 2%Repeat COD orders from the same number
- Escalated to your team62 8%Needed a human decision, sent with full context
Brand name withheld. Results from one store; yours will differ.
How it works
From order to outcome, without your team picking up a phone.
A COD order lands
Shopify or WooCommerce sends the order to RecoverAgent the moment it is placed.
Webhook receivedOrder #1042 · ₹1,499 · CODThe AI calls the buyer
At the timing you set, in the buyer’s language. It sounds like your brand, not a robot reading a script.
Hindi · 0:48Calling +91 98••• ••210It understands the answer
Confirmed, cancel, wrong address or unreachable. Interruptions and questions are handled in the conversation.
Intent capturedIntent: Confirmed · address updatedYour store updates itself
The order is tagged Verified or RTO hold in Shopify and the buyer gets a WhatsApp confirmation. Your team only sees exceptions.
Ready to dispatchTag: COD-Verified · WhatsApp sent
Webhook received
Order #1042 · ₹1,499 · COD
Start today
See your RTO drop on your own orders, free for 14 days.
- AI calls on your real COD orders
- WhatsApp follow-up and full dashboard
- Results reviewed with you on day 14
- Zero setup fee · No annual lock-in
See Recover Agent recover an order live.
Bring your current COD volume and RTO problem. We'll show you exactly where Recover Agent can intervene, using your numbers, not a deck.