Privacy Policy

Last updated: January 4, 2026

Recover Agent (“Recover Agent”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our customers and their end users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, products, and services (collectively, the “Services”).

By accessing or using Recover Agent, you agree to the practices described in this Privacy Policy.

1. Who This Policy Applies To

This policy applies to:

• Merchants / Brands using Recover Agent (e.g., D2C businesses)

• End customers of those merchants who may receive AI voice calls or WhatsApp messages triggered by Recover Agent

• Visitors to our website and demo pages

2. Information We Collect

a) Information You Provide (Merchants)

When you sign up, book a demo, or use our Services, we may collect:

• Name, email address, phone number

• Company name, website URL

• Shopify store details and order metadata

• Billing and payment-related information

• Support communications and feedback

b) Information About End Customers (On Behalf of Merchants)

Recover Agent processes limited customer data strictly to perform recovery actions. This may include:

• Customer name

• Phone number

• Language preference

• Order status (COD, abandoned checkout, delivery status)

• Call responses (e.g., confirmed / not confirmed)

• WhatsApp interaction logs

Merchants are responsible for obtaining all necessary consents and providing appropriate privacy notices to their customers before using Recover Agent to communicate with them.

Important: Recover Agent acts as a data processor for end-customer data. The merchant remains the data controller.

3. Voice Calls & Call Recordings

• Our AI Voice Agents may place automated calls to customers for:

  • COD order verification

  • Abandoned checkout recovery

  • Delivery and NDR resolution

• Calls may be recorded for:

  • Quality assurance

  • System training

  • Dispute resolution

• Call recordings are stored securely and accessed only by authorized personnel.

Merchants are responsible for ensuring they have lawful consent or a valid business purpose to contact their customers.

4. WhatsApp & Messaging Data

Recover Agent uses Meta's WhatsApp Business Platform APIs in accordance with Meta's Platform Terms and WhatsApp Business Terms. Messages are sent only on behalf of merchants and to customers who have opted in or where the merchant has another lawful basis to communicate.

Recover Agent uses official WhatsApp APIs to send messages, reminders, and payment links.

We may process:

• Message delivery status

• User responses

• Payment intent confirmations (no card data stored)

Recover Agent does not read personal WhatsApp chats outside of automated business interactions.

5. How We Use Information

We use collected information to:

• Provide and operate our AI Voice and WhatsApp recovery services

• Verify COD orders and reduce fake or failed deliveries

• Recover abandoned carts and improve conversions

• Monitor performance metrics (RTO reduction, recovery rates)

• Provide customer support and onboarding

• Improve product reliability, accuracy, and language models

• Comply with legal and regulatory requirements

6. Data Sharing & Disclosure

We do not sell personal data.

We may share information only with:

• Service providers (cloud hosting, telephony, WhatsApp API providers)

• Payment partners (only for transaction execution)

• Legal authorities if required by law or court order

All third parties are contractually bound to maintain confidentiality and security.

7. Data Storage & Security

• Data is stored on secure servers with industry-standard encryption

• Access is restricted to authorized staff only

• We follow reasonable administrative, technical, and physical safeguards

• All communications with Recover Agent's services are encrypted in transit using HTTPS/TLS.

No system is 100% secure, but we actively work to prevent unauthorized access or misuse.

8. Data Retention

• Merchant data is retained for as long as the account is active

• Call recordings and logs are retained only as long as necessary for service delivery, analytics, or legal compliance

• Data may be deleted upon account termination, subject to legal obligations

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your data

• Request correction or deletion

• Object to certain processing activities

• Withdraw consent (where applicable)

Requests can be made by contacting us at the email below.

10. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Analyze traffic

• Improve user experience

• Measure demo and page performance

You can control cookies via your browser settings.

11. Children’s Privacy

Recover Agent is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.

12. International Data Transfers

If data is processed outside India, we ensure appropriate safeguards are in place in accordance with applicable laws.

13Third-Party Services

Recover Agent may integrate with third-party services including:

• Shopify

• Meta WhatsApp Business Platform

• Cloud hosting providers

• Payment gateways

• Telephony providers

These providers may process information solely for the purpose of delivering the Services and are contractually obligated to protect such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Continued use of the Services constitutes acceptance of the updated policy.

15. Data Deletion Requests

Merchants and end users may request deletion of their personal data by contacting us at support@recoveragent.ai.

Upon receiving a valid request, we will delete or anonymize the requested data within 30 days, unless retention is required for legal, regulatory, fraud prevention, or dispute resolution purposes.

16. Contact Us

For any questions or concerns regarding this Privacy Policy or data practices:

Recover Agent
Email: support@recoveragent.ai
Website: https://recoveragent.ai

For legal notices and privacy requests:
mohan@recoveragent.ai